Implementation Specialist
3 weeks ago
Overview: We are seeking a skilled Implementation Specialist to join our team at 2coms. The successful candidate will be responsible for resolving and reporting on customer/vendor queries and problems of medium to large complexity, as well as providing support on all technical problems within their area of expertise.
Key Responsibilities:
- Resolve and report on customer/vendor queries and problems of medium to large complexity
- Provide support on all technical problems within own area of expertise through the provision of telephone or online support
- Work with the customer/vendor/partners to establish the root cause of problems and provide end-to-end service support retaining ownership of a case by resolving it individually or escalating it in accordance with the SLA
- Deliver support service packages for the local customer community according to package specifications and gather feedback from customers for service improvement purposes
- Perform project management role for selected projects
Requirements:
- Fluent in English; other Asian languages will be an advantage
- Good knowledge of AIX, Linux, Windows Server
- Good knowledge of TCP/IP networking technologies including routers, VPN, firewalls, etc.
- Knowledge of Perl, Java, XML, Ant, Bash, JIRA, Amazon EC2 and Hudson is an asset
- Knowledge of SWIFT Systems SAA/SAG/SNL/API SDK and MicroGateway is an asset
- Knowledge of database and security technologies is an asset
- Knowledge of Alliance interfaces is an asset
- Strong analytical skills
- Excellent communication, coordination and planning skills
- Be able to work under pressure at customer location
- A team player, willing to work in a multicultural environment
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