Technical Problem Management Specialist
2 weeks ago
We are seeking a highly skilled Technical Problem Management Specialist to join our team at Wipro.
The ideal candidate will have a proven track record in incident/problem management, with a strong understanding of ITIL processes and excellent communication skills.
As a Technical Problem Management Specialist, you will be responsible for ensuring that problems are properly documented, analyzed, and resolved in a timely manner.
You will work closely with cross-functional teams to identify root causes of issues and develop effective solutions to prevent future occurrences.
This is an exciting opportunity to join a dynamic team and contribute to the delivery of high-quality services to our clients.
About the Role
- Responsible for problem management activities, including problem identification, documentation, analysis, and resolution
- Collaborate with cross-functional teams to identify root causes of issues and develop effective solutions
- Work closely with technical teams to ensure that problems are properly documented and analyzed
- Develop and implement process improvements to enhance problem management capabilities
- Provide exceptional customer service and communicate effectively with stakeholders
- Meet productivity targets and achieve quality standards
Requirements
- 8+ years of relevant experience in problem management and infrastructure/application support
- Proven track record of success in incident/problem management
- Strong understanding of ITIL processes and principles
- Excellent communication, interpersonal, and troubleshooting skills
- Self-motivated and directed, with a keen attention to detail
What We Offer
- A competitive salary range of $85,000 - $110,000 per annum, depending on experience
- A comprehensive benefits package, including medical, dental, and vision coverage
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- A generous paid time off policy
How to Apply
Please submit your application, including your resume and a cover letter, to us. We look forward to hearing from you.
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