Incident Resolution Specialist

2 months ago


Navi Mumbai, Maharashtra, India Jio Full time

Job Title: Incident Resolution Specialist

About the Role:

We are seeking a highly skilled Incident Resolution Specialist to join our team at Jio. The ideal candidate will have 7-13 years of experience in telecom/retail incident management, with a strong understanding of IT infrastructure and application-level operations.

Key Responsibilities:

  • Manage and resolve incidents within agreed-upon timelines
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Develop and maintain knowledge of IT infrastructure and applications

Requirements:

  • 7-13 years of experience in telecom/retail incident management
  • Strong understanding of IT infrastructure and application-level operations
  • Effective communication skills in English and Hindi

Location: Navi Mumbai

Years of Experience: 7-13 years



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