Incident Resolution Specialist
2 months ago
Job Title: Incident Resolution Specialist
About the Role:
We are seeking a highly skilled Incident Resolution Specialist to join our team at Jio. The ideal candidate will have 7-13 years of experience in telecom/retail incident management, with a strong understanding of IT infrastructure and application-level operations.
Key Responsibilities:
- Manage and resolve incidents within agreed-upon timelines
- Collaborate with cross-functional teams to identify and implement process improvements
- Develop and maintain knowledge of IT infrastructure and applications
Requirements:
- 7-13 years of experience in telecom/retail incident management
- Strong understanding of IT infrastructure and application-level operations
- Effective communication skills in English and Hindi
Location: Navi Mumbai
Years of Experience: 7-13 years
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