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IT Support Specialist
1 month ago
At VDA Infosolutions, we are seeking an experienced IT Support Specialist to join our team. This role involves providing top-notch technical support to customers through various communication channels.
About the Role
The successful candidate will be responsible for handling customer queries efficiently, resolving incidents remotely within SLA, and working independently to meet service level agreements.
Key Responsibilities
- Provide exceptional customer service and resolve technical issues in a timely manner
- Work closely with internal teams to ensure seamless issue resolution
- Stay up-to-date with industry trends and technological advancements
- Collaborate with colleagues to share knowledge and best practices
Requirements
- Minimum 2-5 years of experience in IT industry
- Degree or diploma holder in relevant field
- Strong knowledge of Windows and networks
- Able to work in rotating shifts
- Excellent communication and interpersonal skills
What We Offer
- A competitive salary of $45,000 - $60,000 per annum
- Opportunities for growth and professional development
- A dynamic and supportive work environment