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IT Support Specialist

1 month ago


Mumbai, Maharashtra, India VDA Infosolutions Full time

At VDA Infosolutions, we are seeking an experienced IT Support Specialist to join our team. This role involves providing top-notch technical support to customers through various communication channels.

About the Role

The successful candidate will be responsible for handling customer queries efficiently, resolving incidents remotely within SLA, and working independently to meet service level agreements.

Key Responsibilities

  • Provide exceptional customer service and resolve technical issues in a timely manner
  • Work closely with internal teams to ensure seamless issue resolution
  • Stay up-to-date with industry trends and technological advancements
  • Collaborate with colleagues to share knowledge and best practices

Requirements

  • Minimum 2-5 years of experience in IT industry
  • Degree or diploma holder in relevant field
  • Strong knowledge of Windows and networks
  • Able to work in rotating shifts
  • Excellent communication and interpersonal skills

What We Offer

  • A competitive salary of $45,000 - $60,000 per annum
  • Opportunities for growth and professional development
  • A dynamic and supportive work environment