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Client Growth Director

1 month ago

Bengaluru, Karnataka, India Vidpro Consultancy Full time

Job Description:

The Senior Director Client Partner plays a crucial role in driving business growth and maintaining strong client relationships within Vidpro Consultancy.

This position is vital in leading and managing the client services team to ensure the delivery of high-quality solutions and services, meeting clients' needs, and contributing to the overall success of the business.

Responsibilities:

  • Business Development: Develop and execute strategies to drive business growth and achieve revenue targets. The estimated salary for this role is around $120,000-$180,000 per annum, depending on experience.
  • Team Leadership: Lead, mentor, and manage the client services team to ensure exceptional service delivery.
  • Client Relationships: Establish and maintain strong relationships with key clients, understanding their needs and anticipating new opportunities.
  • Collaboration: Collaborate with internal teams to align service offerings with client needs and market trends.
  • Account Planning: Oversee the development and implementation of client account plans and ensure their successful execution.
  • Business Reviews: Conduct regular business reviews with clients to drive retention and identify areas for improvement.
  • New Opportunities: Identify new business opportunities and partnerships to expand the client portfolio.
  • Innovation: Drive the development of innovative solutions and offerings to address client challenges.
  • Compliance: Ensure compliance with client contracts, service level agreements, and quality standards.
  • Analytics: Monitor and analyze client satisfaction and loyalty metrics to drive continuous improvement.
  • Reporting: Prepare and present regular reports, forecasts, and insights to the executive team.
  • Industry Trends: Stay updated on industry trends and market conditions to identify potential risks and opportunities.
  • Strategy Development: Participate in the development of the overall business strategy and goals.
  • Marketing: Contribute to the development of marketing and promotional materials to showcase client successes.
  • Negotiation: Lead negotiations on major client contracts and agreements.

Requirements:

  • Leadership Experience: Proven experience in a senior leadership role within client management, preferably in a B2B environment.
  • Revenue Growth: Demonstrated track record of achieving revenue targets and driving business growth through strategic client partnerships.
  • Client Servicing: Strong understanding of client servicing, account management, and business development practices.
  • Leadership Skills: Exceptional leadership skills with the ability to mentor, motivate, and develop high-performing teams.
  • Communication: Excellent communication and interpersonal abilities to effectively interact with clients, internal teams, and senior executives.
  • Problem-Solving: Strategic thinking and problem-solving skills to identify opportunities and mitigate risks.
  • Data Analysis: Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
  • Integrity: High level of integrity, professionalism, and commitment to delivering exceptional client experiences.
  • Negotiation Skills: Proven negotiation and influence skills to drive successful business outcomes.