Enterprise Customer Success Manager

1 day ago


Bengaluru, Karnataka, India BiteSpeed Full time
About the Role

As a key member of our customer success team, you will be responsible for owning customer relationships, ensuring their success with BiteSpeed, and driving business growth through upsells and expansion revenue.

Key Responsibilities:
  • Owning customer retention and making them true fans of BiteSpeed
  • Tracking product adoption and ensuring customers get maximum value leading to upsells and expansion revenue
  • Becoming a trusted product advisor for customers, helping them leverage BiteSpeed's capabilities
  • Managing cross-sells for new products and renewals, owning expansion revenue at an account level
  • Building a playbook for scaling our customer success function
Requirements

To succeed in this role, you should have:

  • 2+ years of experience managing customer success & support at an SMB SaaS startup (not a requirement)
  • A genuine interest in conversations with people from different backgrounds to learn about their lives
  • An ability to genuinely like helping people and making them successful
  • Care about delivering a service experience that parallels a Michelin star Italian restaurant
About Us

BiteSpeed is a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands. We're currently working with 2500+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us.

Salary and Location

We offer a competitive salary of ₹30-40 lakhs per annum, depending on experience, plus generous equity (ESOP) and benefits.

Our Culture

We believe that while we're super excited about shaping the future of commerce, a big part of why people join us and stick with us is because they resonate with our way of life. Our purpose is about why we're here and what we care about: Personal Transformation, Wealth Creation, and Winning Together.

How to Apply

If this opportunity excites you, please send a personal note with why you'd want to work with us and what makes you a good fit.



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