Enterprise Customer Adoption Specialist
14 hours ago
Relyance AI seeks a highly skilled Enterprise Customer Adoption Specialist to join our team. As a key member of our customer success organization, you will be responsible for driving adoption and ensuring the long-term success of our customers.
About the Role:
- You will manage a portfolio of enterprise customers, developing strategic plans to drive adoption and expansion.
- Establish trust with C-level executives and other key stakeholders, working closely with them to understand their objectives and business outcomes.
- Proactively identify areas where customers can maximize their use of our product or service, creating customized action plans to achieve success.
- You will serve as the voice of the customer, capturing feedback and insights to inform product development and improve customer experiences.
- Become a subject matter expert on Relyance AI's product, identifying process gaps and implementing playbooks to optimize the customer success function.
- Collaborate with the Sales team to manage deals, renewals, and expansions, ensuring seamless handoffs and aligned goals.
- Participate in shaping the future of the Customer Success organization at Relyance AI.
What We're Looking For:
- Bachelor's degree or master's in computer science, engineering, business, or a related field.
- At least 5 years of experience managing and driving adoption with enterprise accounts, preferably in the SaaS industry.
- Renewal/expansion experience in the SaaS industry is essential, along with knowledge of security and privacy best practices.
- A growth mindset, curiosity about modern technology stacks, and a bias for creating clarity are must-haves.
- Strong project management skills, ability to break down big problems into actionable steps, and empathy for customer workflows.
- Past technical experience and a fascination with modern technology stacks are desirable.
Working at Relyance AI
We foster an unreasonably hospitable and data-driven culture, prioritizing customer and employee satisfaction in every interaction. Our empowered team members solve problems proactively, craft personalized experiences, and radiate enthusiasm. Trust and freedom allow us to find creative solutions, while shared purpose and recognition fuel a spirit of greatness. We deconstruct failures to learn from them and celebrate both successes and setbacks.
Relyance AI is proud to be an equal-opportunity employer, celebrating representation and committed to creating an inclusive environment for all employees. We use data-driven pay practices to ensure competitive compensation offerings based on role, experience, and location.
Estimated Salary: $120,000 - $180,000 per annum, depending on location and experience.
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