Customer Success Expert for Enterprise Clients

2 weeks ago


Bengaluru, Karnataka, India OrbitShift Full time

Transformative Opportunity

OrbitShift is a pioneering AI-led SaaS product revolutionizing enterprise consultative technology sales. With a talented team of leaders from top organizations, we've secured $8.5M in funding from reputable investors.

About the Role

We're seeking an exceptional Customer Success Manager to join our dynamic environment and collaborate closely with cross-functional teams. This role offers a chance to work directly with founders and drive customer satisfaction.

Responsibilities:

  • Manage a portfolio of customer accounts and drive higher product adoption and satisfaction.
  • Onboard new customers and conduct tool trainings.
  • Be the primary point of contact for customer queries or concerns and maintain strong relationships with key stakeholders.
  • Own and improve customer satisfaction metrics and collect testimonials.
  • Lead Quarterly Business Reviews (QBRs) and regular check-ins with clients to review product usage and satisfaction.
  • Collect customer feedback to guide continuous product and service improvement.
  • Work closely with the Product team to document and improve product usage metrics.
  • Lead the implementation of customer success initiatives.

Requirements:

  • Bachelor's or Master's degree from a top-tier institution; MBA preferred.
  • 2-7 years of relevant customer success experience in Series B/C/D B2B SaaS product startups for enterprise customer segments in US/Europe geographies.
  • Excellent communication and presentation skills.
  • Customer-centric mindset and attention to detail.
  • Entrepreneurial mindset to take initiatives and drive results.

Compensation Package:

The estimated salary for this position is around $120,000 per year, plus competitive equity and benefits, including health insurance for employees and their families, and professional development allowances for online courses.

Why Choose OrbitShift?

  • We offer a flat hierarchy and fast-tracked growth opportunities.
  • Our lean team provides high ownership and transparency.
  • You'll have the chance to build for and sell to an international enterprise customer base.
  • Enjoy a hybrid work setup with flexible hours and a competitive salary package.
  • We are an equal-opportunity employer and welcome candidates from diverse backgrounds.


  • Bengaluru, Karnataka, India Quest For Success Full time

    **Quest for Success: A Leader in Education Excellence**We are a renowned SAT and AP training institute in India, committed to delivering exceptional results. With a proven track record of success, we empower students to achieve their academic goals through comprehensive preparation programs.**About the Role:**We are seeking a highly skilled CUSTOMER SUCCESS...


  • Bengaluru, Karnataka, India Awign Expert Full time

    About Us: Awign Expert, a division of Awign, empowers professionals by connecting them with top companies and managing administrative tasks. We provide access to exciting project-based opportunities, handle onboarding, feedback, conflict resolution, and payroll.Key Responsibilities:We are seeking an experienced ServiceNow Developer to join our team as an...


  • Bengaluru, Karnataka, India Locus Full time

    Unlock your potential in a fast-paced, global environment as an Enterprise Client Success Manager at Locus. With our cutting-edge logistics solutions and collaborative approach, you'll have the opportunity to make a real impact on the world of supply chain management.We're seeking a highly motivated individual with 3-5 years of experience in client-facing...


  • Bengaluru, Karnataka, India SAP Full time

    Unlock your potential with SAP as an AI Transformation Expert for Customer Success.About the RoleThis is a challenging and rewarding opportunity to drive business transformation and customer success in a fast-paced environment. As a key member of our team, you will be responsible for delivering high-impact projects that leverage the power of artificial...


  • Bengaluru, Karnataka, India HiveMinds Innovative Market Solutions Full time

    Client Success and GrowthZoop is a leading provider of innovative solutions, and we're seeking a talented Client Success and Growth expert to join our team. In this role, you will be responsible for managing and growing existing client relationships, identifying new business opportunities, and driving revenue growth.About This OpportunityThis is a unique...


  • Bengaluru, Karnataka, India Aelum Consulting Full time

    Job OverviewWe are seeking an experienced Client Success Manager - Technical Expert to join our team at Aelum Consulting. As a key member of our sales team, you will be responsible for ensuring client satisfaction, driving adoption, and identifying opportunities for upselling within the existing client base.The primary goal of this role is to build and...

  • Client Success Expert

    2 weeks ago


    Bengaluru, Karnataka, India Wolken Software Full time

    About Wolken Software: We are a leading software company that provides innovative solutions to businesses worldwide.Job Description:We are seeking an experienced Account Manager to join our team at Wolken Software. As an Account Manager, you will be responsible for managing client relationships, understanding client needs, and delivering tailored solutions...


  • Bengaluru, Karnataka, India Awign Expert Full time

    About Awign Expert:Awign Expert is an enterprise-focused platform that empowers businesses to Hire, Assess and Manage highly skilled resources for Gig Based Projects. We provide our Experts a gateway to work for and build a freelance/consulting career with large-scale Enterprises.We are a newly launched business division of Awign, which is one of the...


  • Bengaluru, Karnataka, India OrbitShift Full time

    About the CompanyOrbitShift is an AI-led SaaS product transforming enterprise consultative technology sales.We've raised $8.5M from marquee investors like PeakXV (Sequoia Surge) & Stellaris Venture Partners, and we're currently expanding our teams across India & USA.About the RoleWe're looking for a highly skilled Customer Success Manager to join our...


  • Bengaluru, Karnataka, India DBSync Full time

    Unlock Your Potential as a Customer Success ManagerWe are seeking an experienced and driven CUSTOMER SUCCESS MANAGER to join our team at DBSync. As a key member of our organization, you will be responsible for managing a portfolio of clients and building long-term relationships with them.The ideal candidate will have a strong background in account management...


  • Bengaluru, Karnataka, India Randstad Enterprise Full time

    Job OverviewWe are seeking a seasoned Enterprise Talent Advisor to join our team in Hyderabad. As an expert in talent acquisition and advisory, you will be responsible for driving business growth by delivering exceptional talent solutions to our clients.


  • Bengaluru, Karnataka, India BiteSpeed Full time

    We are seeking a highly skilled Ecommerce Customer Success Expert to join our team at BiteSpeed. As an essential member of our customer success function, you will be responsible for owning customer relationships, making them successful, and turning them into true fans of our platform.About UsAt BiteSpeed, we're revolutionizing the world of e-commerce by...


  • Bengaluru, Karnataka, India TresVista Full time

    About TresVista: Our company is a leader in data and analytics, providing innovative solutions to clients worldwide. We're currently seeking an experienced professional to join our Data Intelligence Group team as a Data Intelligence Expert.Overview:TresVista is a cutting-edge organization that combines advanced data engineering and visualization techniques...


  • Bengaluru, Karnataka, India Zycus Full time

    About ZycusZycus is a pioneering company in Cognitive Procurement software, trusted by large global enterprises for two decades. We have been consistently recognized by Gartner, Forrester, and other analysts for our Source to Pay integrated suite.Our S2P software is powered by the revolutionary Merlin AI Suite, taking over tactical tasks and empowering...

  • NX CAD Customization

    2 months ago


    Bengaluru, Karnataka, India PepalTree Enterprise Pvt Ltd. Full time

    óur mission at PepalTree Enterprise Pvt Ltd. is to connect top talent with innovative companies. We currently have an opening for a skilled expert to join our team and help build the future of engineering.The role of the NX CAD Customization / Development Expert is to develop and implement cutting-edge NX CAD customization tools and automation solutions.Key...


  • Bengaluru, Karnataka, India iOPEX Technologies Private Limited Full time

    Role SummaryWe are seeking a highly skilled Splunk Enterprise Security Expert to join our team. The ideal candidate will have a strong educational background, with a Bachelor's Degree, and at least 4-7 years of experience in the field.This role involves providing exceptional service and technical support to customers, maintaining positive relationships. The...


  • Bengaluru, Karnataka, India Awign Expert Full time

    About Awign ExpertAwign Expert is an enterprise-focused platform that enables businesses to Hire, Assess and Manage highly skilled resources for Gig Based Projects. Our platform provides a gateway for Experts to work for and build a freelance/consulting career with large-scale Enterprises.We are a newly launched business division of Awign, one of the...


  • Bengaluru, Karnataka, India Hewlett Packard Enterprise Full time

    Company Overview:Hewlett Packard Enterprise is a leading technology company that seeks an experienced Senior Legal Counsel to manage our legal responsibilities across multiple client organizations.About the Role:This position offers a unique opportunity to leverage your advanced university degree in law, Company Secretary degree, and mastery of...


  • Bengaluru, Karnataka, India Aelum Consulting Full time

    Aelum Consulting is a leading provider of consulting services, including IT service management and business process automation, and is seeking a highly skilled Enterprise Client Manager to join our team. As an Enterprise Client Manager, you will be responsible for managing and growing relationships with large and complex clients who use the ServiceNow...


  • Bengaluru, Karnataka, India Relyance AI Full time

    Unlock Customer Success as an Enterprise Customer Adoption SpecialistRelyance AI seeks a highly skilled Enterprise Customer Adoption Specialist to join our team. As a key member of our customer success organization, you will be responsible for driving adoption and ensuring the long-term success of our customers.About the Role:You will manage a portfolio of...