High-Performance Enterprise Customer Success Leader

7 days ago


Bengaluru, Karnataka, India OrbitShift Full time

About the Company

OrbitShift is an AI-led SaaS product transforming enterprise consultative technology sales.

We've raised $8.5M from marquee investors like PeakXV (Sequoia Surge) & Stellaris Venture Partners, and we're currently expanding our teams across India & USA.

About the Role

We're looking for a highly skilled Customer Success Manager to join our dynamic, fast-paced environment. As a rockstar CSM, you'll work closely with cross-functional teams, prior customer success experience in B2B SaaS product startups for enterprise clients in US and Europe geographies is a must.

The CSM will work directly with the founders, managing a portfolio of customer accounts, driving higher product adoption and customer satisfaction.

Responsibilities

  • Manage a portfolio of customer accounts and drive higher product adoption and customer satisfaction
  • Onboard new customers and conduct tool trainings
  • Be the point of contact for any customer queries or concerns and maintain strong relationships with key stakeholders from customer companies
  • Own and improve customer satisfaction metrics and collect testimonials
  • Lead Quarterly Business Reviews and regular check-ins with clients to review product usage and satisfaction
  • Collect customer feedback to guide continuous product and service improvement
  • Work closely with the Product team to document and improve product usage metrics
  • Lead the implementation of customer success initiatives

Requirements

  • Bachelor's or Master's degree from a Tier 1 institute. An MBA is preferred.
  • 2-7 years of relevant customer success experience in Series B/C/D B2B SaaS product startups for enterprise customer segment in US/Europe geographies
  • Excellent communications and presentation skills
  • A customer-centric mindset and great attention to detail
  • An entrepreneurial mind-set to take initiatives and drive charge

Why Choose OrbitShift?

  • We have a lean team with a flat hierarchy
  • Now is the best time to join as we've cracked the code on a product that customers love, but are early-stage enough offering unparalleled learning opportunities
  • There's high ownership and transparency
  • Fast-tracked growth and career progression
  • You get to build for and sell to an international enterprise customer base
  • We offer a hybrid work setup and flexible work hours
  • A competitive salary of ₹15 Lakhs per annum, plus equity
  • Health insurance for employees and their families
  • A professional development allowance for online courses


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