Ecommerce Customer Success Expert

1 week ago


Bengaluru, Karnataka, India BiteSpeed Full time

We are seeking a highly skilled Ecommerce Customer Success Expert to join our team at BiteSpeed. As an essential member of our customer success function, you will be responsible for owning customer relationships, making them successful, and turning them into true fans of our platform.

About Us

At BiteSpeed, we're revolutionizing the world of e-commerce by providing an AI-native Marketing, Support & Sales suite for brands. Our innovative solution has gained recognition from top investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal, and more.

Key Responsibilities

  • Owning customer relationships, ensuring their success, and converting them into loyal advocates.
  • Tracking product adoption, identifying areas for improvement, and implementing strategies to maximize value for customers.
  • Becoming a trusted advisor, helping customers unlock the full potential of our platform.
  • Managing cross-sell opportunities, driving expansion revenue, and developing scalable growth strategies.

What We Offer

As an Ecommerce Customer Success Expert at BiteSpeed, you can expect:

  • A competitive salary range of ₹60-₹90 lakhs per annum (approx.), depending on experience.
  • Generous equity (ESOP) to everyone in the team.
  • A dynamic and evolving work culture that prioritizes personal transformation, wealth creation, and winning together.
  • A comprehensive benefits package, including health insurance, quarterly offsites, cult fitness membership, and unlimited leaves.

Requirements

To succeed in this role, you'll need:

  • 2+ years of experience managing customer success & support at an SMB SaaS startup.
  • A genuine interest in conversations with people from diverse backgrounds.
  • Excellent communication and problem-solving skills.

How to Apply

If you're passionate about delivering exceptional service experiences and want to join a team that's shaping the future of commerce, send us your application, highlighting your relevant experience and what makes you a good fit for this role.



  • Bengaluru, Karnataka, India BiteSpeed Full time

    We are seeking an experienced Customer Success Manager to join our team at BiteSpeed, a Sequoia-backed SaaS startup revolutionizing the ecommerce industry. As a key member of our customer success function, you will play a vital role in driving growth and revenue by ensuring our customers achieve maximum value from our platform.BiteSpeed is on a mission to...


  • Bengaluru, Karnataka, India Quest For Success Full time

    **Quest for Success: A Leader in Education Excellence**We are a renowned SAT and AP training institute in India, committed to delivering exceptional results. With a proven track record of success, we empower students to achieve their academic goals through comprehensive preparation programs.**About the Role:**We are seeking a highly skilled CUSTOMER SUCCESS...


  • Bengaluru, Karnataka, India Tenovia Full time

    Company OverviewTenovia is a leading ecommerce digital partner that empowers businesses to accelerate their online presence. With almost a decade of experience, we have established ourselves as experts in delivering growth and driving success for our clients.Job OverviewWe are seeking an experienced Digital Content Creator to join our team at Tenovia. As a...


  • Bengaluru, Karnataka, India myGwork Full time

    About the RoleWe are seeking an experienced Expert Ecommerce Marketing Consultant to join our team at Amazon India. The successful candidate will be responsible for a portfolio of leading consumer companies, advising clients from initial contact to long-term partnership development.Key Responsibilities:Analyze data and trends to create holistic marketing...


  • Bengaluru, Karnataka, India Charcoal Full time

    We are Charcoal, a company dedicated to revolutionizing everyday products through great design and engineering.Our Mission: To unlock the potential of stagnant products by leveraging innovative solutions.About the Role:We're seeking an experienced Shopify Developer to join our team. As a key member, you will contribute to the development of high-performing,...


  • Bengaluru, Karnataka, India McFadyen Digital Full time

    At McFadyen Digital, we are seeking a highly skilled Ecommerce UI Senior Developer and Lead Expert to join our team. This is an excellent opportunity for someone who is passionate about technology and problem-solving.The ideal candidate will have a strong background in Magento UI Development, with expertise in front-end technologies such as HTML5, CSS3, and...

  • Customer Success Lead

    2 weeks ago


    Bengaluru, Karnataka, India Torry Harris Business Solutions Full time

    **About Torry Harris Business Solutions**We are a renowned leader in integration-led digital enablement and transformation, specializing in IT services and Digital product providers.Torry Harris Marketplace (TH-M) is our comprehensive Digital Marketplace Product that provides administrative portals, eCommerce capabilities, and combines the power of Network...

  • Software Engineer

    1 week ago


    Bengaluru, Karnataka, India Irisidea TechSolutions Pvt Ltd Full time

    Job OverviewWe are seeking an experienced Software Engineer to join our team at Irisidea TechSolutions Pvt Ltd. The ideal candidate will have a strong background in full stack development, with expertise in ReactJS and Python.The successful candidate will be responsible for designing and implementing high-quality web applications using ReactJS on the front...


  • Bengaluru, Karnataka, India SAP Full time

    Unlock your potential with SAP as an AI Transformation Expert for Customer Success.About the RoleThis is a challenging and rewarding opportunity to drive business transformation and customer success in a fast-paced environment. As a key member of our team, you will be responsible for delivering high-impact projects that leverage the power of artificial...


  • Bengaluru, Karnataka, India LTIMindtree Full time

    **About Us**LTIMindtree is a leading global technology consulting and services company that leverages the power of mind to create a world where business enables human progress. We deliver innovative, high-quality solutions to solve complex problems for Global 2000 companies. **Salary Information**We are offering an estimated annual salary of...


  • Bengaluru, Karnataka, India Scrut Automation Full time

    Unlock Your Career PotentialWe are seeking a highly motivated and results-driven Business/ Customer Success Analyst to join our dynamic team at Scrut Automation in Bangalore. As a key member of our Customer Success team, you will play a pivotal role in driving customer success by nurturing customers in our rapidly growing business.In this exciting...


  • Bengaluru, Karnataka, India Talent Corner HR Services Pvt Ltd Full time

    Job DescriptionWe are seeking a highly skilled Customer Journey Marketing Expert to join our team at Talent Corner HR Services Pvt Ltd.This role involves developing and executing retention marketing campaigns for one of our esteemed clients in the Kids wear Ecommerce sector.The ideal candidate will have 2-4 years of experience creating successful campaigns...


  • Bengaluru, Karnataka, India Assembly Global Full time

    Job Title: Digital Marketing Strategist - Ecommerce ExpertWe are seeking a seasoned Digital Marketing Strategist with expertise in ecommerce campaigns to join our team at Assembly Global.About the Role:Develop and execute digital marketing strategies across social, search, and display channels for ecommerce clients.Manage and optimize campaigns to ensure...


  • Bengaluru, Karnataka, India myGwork Full time

    Drive Business Growth as an Ecommerce Strategy SpecialistJoin myGwork, a leading platform for the LGBTQ+ business community, and take on a challenging role as an Ecommerce Strategy Specialist. In this position, you will have the opportunity to shape and deliver strategies for managing Amazon Seller Partners, driving sustainable revenue growth and customer...


  • Bengaluru, Karnataka, India Awign Expert Full time

    About Us: Awign Expert, a division of Awign, empowers professionals by connecting them with top companies and managing administrative tasks. We provide access to exciting project-based opportunities, handle onboarding, feedback, conflict resolution, and payroll.Key Responsibilities:We are seeking an experienced ServiceNow Developer to join our team as an...


  • Bengaluru, Karnataka, India Clean Harbors Full time

    Role OverviewWe are seeking a Senior Ecommerce Data Strategist to join our team at Clean Harbors.About the RoleThis is a pivotal role that requires strong analytical skills, a proactive mindset, and the ability to thrive in a dynamic, fast-paced environment. The successful candidate will be responsible for extracting and interpreting valuable insights,...


  • Bengaluru, Karnataka, India myGwork Full time

    Discover a challenging and rewarding career as an Ecommerce Risk Analyst at myGwork, an inclusive employer dedicated to building trust with its customers and partners. This role offers a unique opportunity to leverage your analytical skills and experience in the ecommerce payments space to investigate and eliminate online risk.We are seeking a highly...


  • Bengaluru, Karnataka, India Kushals Retail Pvt LTD Full time

    About this roleKushals Retail Pvt LTD is seeking an experienced Ecommerce Technical Lead to drive the technical aspects of our ecommerce platform's development and ensure its success.Key ResponsibilitiesLead the successful development of new ecommerce products and features that meet business requirements and user needs.Meet project timelines and objectives,...


  • Bengaluru, Karnataka, India Beauty Concepts Pvt. Ltd. Full time

    We are seeking a highly skilled Ecommerce Operations Specialist to join our team at Beauty Concepts Pvt. Ltd.About the Company:Established in 1996, we are a leading member of the Bahety Group of Companies, with a portfolio exceeding 45 international brands in fragrances, beauty & cosmetics.We offer a competitive edge in the Indian market with over 30 years...


  • Bengaluru, Karnataka, India Upraised Full time

    We are seeking a highly skilled Ecommerce Solution Architect to join our team at Upraised. As an expert in ecommerce development, you will play a crucial role in designing and implementing scalable, secure, and high-performing applications.About the RoleThe ideal candidate will have hands-on experience with cloud platforms (AWS or Azure), version control...