Customer Success Manager

2 weeks ago


Bengaluru, Karnataka, India BiteSpeed Full time

We are seeking an experienced Customer Success Manager to join our team at BiteSpeed, a Sequoia-backed SaaS startup revolutionizing the ecommerce industry. As a key member of our customer success function, you will play a vital role in driving growth and revenue by ensuring our customers achieve maximum value from our platform.

BiteSpeed is on a mission to empower ecommerce brands to succeed in a rapidly changing market. Our innovative Marketing, Support & Sales suite helps brands build strong relationships with their customers, drive sales, and stay ahead of the competition. We're proud to have worked with 2500+ ecommerce brands globally across 50+ countries and raised $5.5M+ in funding from marquee investors like Sequoia Capital India.

This is an exciting opportunity for a seasoned customer success professional to join our fast-paced and dynamic team. You will be responsible for owning customer relationships, driving retention, and expanding revenue through upsells and cross-sells. Your expertise will help us deliver exceptional service experiences that meet the high standards of our customers.

To succeed in this role, you will need 2+ years of experience managing customer success & support at an SMB SaaS startup. You should have a genuine interest in conversations with people from different backgrounds and a proven track record of delivering results-driven customer success strategies. If you're passionate about helping businesses grow and thrive, we want to hear from you

We offer a competitive salary of ₹18,00,000 per annum, plus generous equity (ESOP) to everyone in the team. You'll also enjoy a range of benefits, including health insurance, quarterly offsites, cult fitness membership, personal development opportunities, and unlimited leaves. Our culture values go above and beyond, making things happen, saying it like it is, progressing over perfection, and not taking ourselves seriously but taking our work seriously. If you're looking for a challenging and rewarding role that aligns with your values, apply now



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