Enterprise Customer Success Director

2 weeks ago


Bengaluru, Karnataka, India Awaaz Full time
Customer Success Leadership Opportunity

Awaaz.De is revolutionizing customer engagement in the Indian financial services sector with its cutting-edge AI-powered platform. We are seeking an exceptional Customer Success Manager to lead our Client Success team and drive business growth for top-tier financial institutions.

Company Overview:

Awaaz.De is a pioneering FinTech company that has made significant strides in the Indian market. Our AI-enabled platform provides personalized customer experiences for leading financial institutions, reaching millions of end-customers across the country.

Job Summary:

The successful candidate will be responsible for overseeing the day-to-day operations of 12+ existing enterprise bank and NBFC accounts, driving account growth through strategic cross-sell and up-sell initiatives, maintaining strong relationships with senior decision makers, and collaborating with internal stakeholders to ensure seamless client onboarding and retention.

About You:

  • You have 2-5 years of experience as a Manager in either Credit, Product, Customer Service, Operations, Risk, or Field Audit roles in the BFSI context.
  • You possess excellent listening and trust-building skills, with a proven track record of managing teams effectively.
  • You have relevant knowledge, network, and/or experience in BFSI, particularly top-30 retail Microfinance players (banks, SFBs, MFIs, NBFCs, and/or BCs).
  • You are fluent in Excel, PowerPoint, GSuite, Asana, and Slack.

Key Responsibilities:

  1. End-to-end ownership of existing enterprise bank and NBFC accounts.
  2. Drive account growth through strategic cross-sell and up-sell initiatives.
  3. Maintain strong relationships with senior decision makers.
  4. Collaborate with internal stakeholders to ensure seamless client onboarding and retention.

Compensation and Benefits:

We offer a competitive salary range of ₹8-15 LPA, commensurate with experience and expected value to the company. Our team members enjoy a family-like atmosphere, health and wellness benefits, ample leave, and financial support for personal and professional skills development.

Travel Requirements:

This position requires travel of 20-40% of the time within and outside Mumbai/Bangalore to client offices, client field locations, and Awaaz.De's Ahmedabad HO.

Reporting Manager:

Co-Founder & Chief Executive Officer (CEO)



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