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Technical Support Specialist

1 month ago

Chennai, Tamil Nadu, India Virtusa Full time

Virtusa seeks experienced professionals for a challenging role in L2 Production Support. As a key member of our team, you will be responsible for delivering high-quality support services to ensure seamless operations of our applications.

Job Description:

Leverage your technical expertise to resolve complex issues and provide timely solutions. Collaborate with various teams and stakeholders to ensure effective communication and issue resolution. Stay up-to-date with industry trends and emerging technologies to enhance your skills and knowledge.

Key Responsibilities:
  • Provide level 2 production support for 24*7 support module applications
  • Collaborate with infra/TI teams and dev partners to ensure smooth issue resolution
  • Escalate and handle critical incidents efficiently
  • Maintain accurate records and reports on incident tickets and resolutions
Requirements:

We are looking for highly motivated and skilled professionals with a minimum of 4-5 years of experience in IT, preferably in Level 2 Application Production support. Strong technical skills in Unix/Linux, Unix scripting, Oracle SQL, Autosys, and excellent communication skills are essential. Knowledge of ITRS, Autosys, Service Now, uDeploy, and domain expertise in Banking is a plus.

What We Offer:

A competitive salary of ₹18,00,000 - ₹22,50,000 per annum, commensurate with experience. A dynamic work environment, opportunities for growth and professional development, and a chance to work with a leading company in the industry.