Technical Product Support Specialist
2 weeks ago
We are seeking a highly skilled Technical Product Support Specialist to join our team at Amazon Lab126. This is an inventive research and development company that designs and engineers high-profile consumer electronics.
About the RoleThis position requires you to provide first-level support for handling technical issues from production services, as well as engineering support for incoming Jiras, tickets, including extensive troubleshooting and debugging with responsibilities covering multiple product lines.
You will work on maintenance-driven coding projects primarily in C++ and Python, read and understand complex application code, make code fixes to resolve support issues, develop tools, automate manual operational tasks, and maintain services.
Key Responsibilities- Provide first-level support for handling technical issues from production services.
- Provide engineering support of incoming Jiras, tickets, including extensive troubleshooting and debugging with responsibilities covering multiple product lines.
- Work on maintenance-driven coding projects primarily in C++ and Python.
- Hands-on experience in Unix or any scripting language.
You will be working closely with remote development teams to hand-off or take over active support issues and create a team-specific knowledge base and skill set. Your ability to learn quickly and work on disparate and overlapping tasks will define your success in this role.
Requirements- 4+ years of software development, or 4+ years of technical support experience.
- Experience troubleshooting and debugging technical systems.
- Experience in Unix.
- Experience scripting in modern programming languages.
This role offers a competitive salary between $120,000 - $160,000 per year, depending on experience, as well as opportunities for growth and professional development within a dynamic and inclusive environment. As a member of myGwork, we strive to create a workplace where everyone feels valued and respected. Our benefits package includes comprehensive health insurance, retirement savings plan, and paid time off.
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