Technical Support Specialist
2 weeks ago
About SuperOps
SuperOps is a growth stage tech startup building new-age software for the IT and MSP industry.
We are seeking a dynamic and driven individual to join our team as a Technical Support Specialist. The ideal candidate will be based in the United States and will focus on managing technical activities within the US region.
Key Responsibilities:
- Maintain a knowledge base of L1 support tickets to improve issue resolution efficiency and provide a valuable resource for the support team.
- Troubleshoot IT infrastructure issues related to our products or services, ensuring minimal downtime and optimal functionality for our customers.
- Collaborate with the product team to provide valuable insights based on customer feedback and support interactions, helping to drive product improvements and enhancements.
Typical Support Responsibilities:
- Responding to customer inquiries and providing prompt, courteous, and effective technical support.
- Documenting support interactions and solutions for future reference.
- Escalating complex issues to higher-level support or development teams when necessary.
- Ensuring customer satisfaction by actively addressing and resolving their concerns.
To excel in this role, you should have the following qualifications:
- 4-7 years of proven experience in providing technical support and customer service.
- Strong technical acumen and a passion for problem-solving.
- Excellent communication skills, both written and verbal.
Salary: $80,000 - $110,000 per year, depending on experience.
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