Technical Support Specialist

2 weeks ago


Chennai, Tamil Nadu, India SuperOps Full time

About SuperOps

SuperOps is a growth stage tech startup building new-age software for the IT and MSP industry.

We are seeking a dynamic and driven individual to join our team as a Technical Support Specialist. The ideal candidate will be based in the United States and will focus on managing technical activities within the US region.

Key Responsibilities:

  • Maintain a knowledge base of L1 support tickets to improve issue resolution efficiency and provide a valuable resource for the support team.
  • Troubleshoot IT infrastructure issues related to our products or services, ensuring minimal downtime and optimal functionality for our customers.
  • Collaborate with the product team to provide valuable insights based on customer feedback and support interactions, helping to drive product improvements and enhancements.

Typical Support Responsibilities:

  • Responding to customer inquiries and providing prompt, courteous, and effective technical support.
  • Documenting support interactions and solutions for future reference.
  • Escalating complex issues to higher-level support or development teams when necessary.
  • Ensuring customer satisfaction by actively addressing and resolving their concerns.

To excel in this role, you should have the following qualifications:

  • 4-7 years of proven experience in providing technical support and customer service.
  • Strong technical acumen and a passion for problem-solving.
  • Excellent communication skills, both written and verbal.

Salary: $80,000 - $110,000 per year, depending on experience.



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