Technical Support Expert

14 hours ago


Pune, Maharashtra, India beBeeSecurity Full time ₹ 80,00,000 - ₹ 1,20,00,000

Key Role: This is a challenging Technical Support Engineer position where you will work closely with cross-functional teams to ensure high customer satisfaction. The role involves providing support for multiple product modules via phone, email, and WebEx.

Responsibilities:
  • Act as primary technical contact for customers ensuring timely resolution of technical issues.
  • Provide in-depth troubleshooting and technical support for security applications and network environments.
  • Collaborate with Development, QA, and Operations teams to diagnose and resolve product issues.
  • Engage in relationship building to enhance satisfaction and retention.
  • Document troubleshooting steps, resolutions, and best practices in the knowledge base.
Required Skills & Qualifications:
  • 1-2 years of experience in a technical support role.
  • Strong knowledge of Networking, IT Security, TCP/IP protocols, LAN/WAN infrastructures, and common OS services.
  • Hands-on experience with Vulnerability Management and Web Application Security/Firewall applications.
  • Excellent troubleshooting and analytical skills.
  • Outstanding verbal and written communication skills.


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