
Customer Support Expert
13 hours ago
Job Description:
We are seeking a skilled Customer Support Expert to join our team. As a key member of our support group, you will play a vital role in delivering exceptional customer experiences through timely and effective resolution of technical issues.
About the Role:
- Handle a queue of customer cases, prioritizing issues based on severity and impact
- Utilize technical expertise to solve complex problems, lead change, implement solutions, and manage time-critical issues
- Collaborate with product managers, QA, and development teams to identify solutions or workarounds
Required Skills and Qualifications:
- 3+ years of experience in SaaS software support or technical customer support
- Demonstrable ability to support HCM, Talent Acquisition, Learning, or Talent solutions
- Excellent communication and problem-solving skills
Benefits:
This role offers a unique opportunity to make a real impact on our customers' experiences. You will have the chance to develop your skills, work with a talented team, and contribute to our organization's growth.
Others:
As a Customer Support Expert, you will be expected to maintain a high level of knowledge about our products and services. You will also be responsible for creating knowledge articles to help other team members and customers.
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