Customer Support Expert

6 days ago

Pune, Maharashtra, India beBeeCommunication Full time ₹ 7,20,000 - ₹ 10,80,000
Job Overview

We are seeking a highly motivated and customer-focused professional to fill this critical role. In this position, you will serve as the primary point of contact for our US-based clients, providing exceptional support and ensuring a positive customer experience.

Key Responsibilities:
  • Act as the main liaison for US clients via phone, email, and chat.
  • Respond promptly to inquiries and provide accurate information about products, services, and policies.
  • Resolve customer complaints efficiently while ensuring a positive customer outcome.
  • Maintain detailed records of client interactions, transactions, and feedback.
  • Escalate complex issues to the appropriate department while ensuring timely resolution.
  • Build and maintain strong relationships with clients by understanding their needs.
  • Meet performance metrics related to response time, customer satisfaction, and issue resolution.
  • Stay up-to-date with company offerings, industry knowledge, and best practices to assist clients effectively.
Required Skills and Qualifications:
  • Bachelor's degree or equivalent experience preferred.
  • 1–3 years of experience in customer service (experience with US clients preferred).
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency with CRM systems, ticketing tools, and Microsoft Office/Google Workspace.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Flexibility to work in US time zones.
Preferred Skills:
  • Prior experience in business process outsourcing, IT, software-as-a-service, or US-based client support roles.
  • Knowledge of customer success practices and client retention strategies.

This is an excellent opportunity to grow your career and make a meaningful impact on our customers' experiences.

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