Regional Performance and Development Manager

**Job Overview:**

This role oversees and manages the design, development, and execution of training programs within a specific region. The successful candidate will focus on enhancing the skills and performance of employees, agents, and other stakeholders by aligning training initiatives with regional business goals.

**Key Responsibilities:

• Business Support:
• Ownership of all Learning & Development supported business parameters such as 90% by 90%, Proactivity, Product Diversification, Pass%, New ADM Recruitment & MFYP Standards, etc.

• Administrative:
• Planning, scheduling, and executing all regular training programs for agents and employees
• Proactive planning for any special training programs, interventions and management development programs
• Coordinating with General Offices and regional leadership for regular performance reviews meetings and sharing of expectations and deliverables between business managers and Training Managers
• Ensuring time and duration adherence; internal and regulatory compliances
• Involvement in joint virtual TCPM sessions conducted by the shared MLD for a cluster
• Assisting OHs and Shared MLDs to calendar all training sessions and coordinate batch start dates between offices in a cluster
• Assisting OHs and Shared MLDs to drive business performance, attendance and digital adoption in the Region

• Team Development:
• Sourcing, interviewing and short-listing candidates for final interviews by the Zone Head L&D
• Retention of the Managers - Training. Proactively managing talent pool
• Development of the Training Managers facilitation skills and virtual delivery skills
• Development of Managers - Training and Floater Trainers; regular performance reviews and feedback for continuous improvements in knowledge and skills
• Setting Goals and carrying out the annual performance reviews in conjunction with the respective location heads
• Traction of the KRAs, Incentives and R&R for the L&D Managers
• Course correcting any gaps in knowledge, skills or attitudes of the L&D Managers through training, coaching and counseling. Managing disciplinary issues

• Quality Assurance:
• Ensuring adherence to curricula, contents and sessions plan by the trainers
• While encouraging different styles of deliveries, ensuring the overall adherence to methodologies as specified in the trainers/facilitators guides
• Ensuring that each program achieves the business objectives it was targeting to achieve
• Assisting the home office team in training needs identification of various constituents of agency
• Assisting the home office team in carrying out the measurement of training effectiveness
• Review with the audit team the efficacy of training in SMART Classrooms

• Master Trainer:
• Be the first choice trainer for all the high level MDPs and lead company-wide initiatives

**Required Skills and Qualifications:**

• Leadership Skills: Ability to lead and motivate a team of trainers, managing training efforts across multiple locations while ensuring alignment with regional goals.
• Training & Development Expertise: Proficiency in designing, developing, and delivering effective training programs tailored to the specific needs of employees, agents, and other stakeholders.
• Strong Communication Skills: Excellent verbal and written communication abilities to deliver clear, engaging, and impactful training sessions.
• Problem-Solving & Analytical Skills: Ability to identify performance gaps, analyze training needs, and provide solutions to improve employee skills and performance.
• Sales and Product Knowledge: A deep understanding of the company s products, services, and sales processes, which is essential for training employees and agents effectively.
• Coaching and Mentoring: Skill in coaching and mentoring trainers and employees, helping them develop their skills and reach their full potential.
• Stakeholder Management: Ability to collaborate with regional and senior leadership, ensuring that training strategies align with business objectives and regional priorities.
• Adaptability & Flexibility: Ability to adjust training approaches to fit diverse learning styles and regional needs, and adapt to changing business or market conditions.
• Time Management: Efficiently managing multiple training programs, scheduling, and tracking training activities across different locations.
• Technology Proficiency: Familiarity with Learning Management Systems (LMS), e-learning tools, and other digital platforms for delivering and managing training content.
• Performance Tracking & Reporting: Ability to assess training effectiveness, track employee progress, and report on outcomes to senior management.
• Cultural Sensitivity: Understanding and respecting regional and cultural differences when designing and delivering training to a diverse workforce.

**Desired Qualifications and Experience:**

• Graduate in any discipline:
• At least 5-6 years in sales and 4-5 years in conducting sales training:
• At least 12 months experience as Sales Development Manager:
• Competence in knowledge about products, processes etc. and training skills: