
Regional Performance Manager
1 day ago
We are seeking a skilled professional to serve as a Regional Performance Manager.
This role focuses on enhancing the skills and performance of employees, agents, and other stakeholders by aligning training initiatives with regional business goals.
The successful candidate will oversee and manage the design, development, and execution of training programs within a specific region.
This includes identifying training needs, delivering impactful training sessions, and tracking the effectiveness of programs.
The ideal candidate will have excellent leadership and communication skills, with the ability to work effectively in a team environment.
Key Responsibilities- Business Support
- Ownership of all learning and development supported business parameters.
- Planning, scheduling, and executing all regular training programs for agents and employees.
- Coordinating with leadership for regular performance reviews meetings and sharing of expectations and deliverables.
- Ensuring time and duration adherence; internal and regulatory compliances.
- Sourcing, interviewing, and short-listing candidates for final interviews by leadership.
- Retention of trainers. Proactively managing talent pool.
- Development of trainers facilitation skills and virtual delivery skills.
- Setting Goals and carrying out annual performance reviews in conjunction with location heads.
- Ensuring adherence to curricula, contents, and sessions plan by trainers.
- Review with audit team the efficacy of training in SMART Classrooms.
- Be the first choice trainer for high-level management development programs.
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