International Customer Support Specialist

3 hours ago


Tirupati, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 8,00,000

Job Summary

International Customer Support Specialist
  • We are seeking a customer-focused professional to handle our international customer support operations.
  • This role requires handling inbound and outbound customer communication via email, chat for international customers in English.
  • The ideal candidate will be able to resolve customer queries related to products, services, orders, payments with accuracy and efficiency.
  • Maintaining a positive attitude towards customers at all times is essential.
  • Updating customer records and interactions in CRM systems accurately and timely is a key responsibility of this role.
  • Coordinating with internal teams (Sales, Technical, Logistics) to resolve customer issues effectively is crucial.
  • Monitoring customer feedback and reporting recurring issues to management for process improvement is an ongoing task.
  • This position requires meeting individual and team performance metrics, including response time, customer satisfaction score (CSAT), and resolution time.
  • Achieving compliance with international communication protocols, data privacy regulations, and company policies is mandatory.

Requirements:

  • Bachelor's degree in any discipline.
  • Excellent written and spoken English communication skills.
  • Prior experience in customer service, preferably in an international BPO or shared service environment.
  • Good computer skills, including MS Office and CRM software.
  • Ability to handle stressful situations calmly and professionally.
  • Strong problem-solving skills and attention to detail.


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