
International Customer Support Specialist
3 hours ago
Job Summary
International Customer Support Specialist- We are seeking a customer-focused professional to handle our international customer support operations.
- This role requires handling inbound and outbound customer communication via email, chat for international customers in English.
- The ideal candidate will be able to resolve customer queries related to products, services, orders, payments with accuracy and efficiency.
- Maintaining a positive attitude towards customers at all times is essential.
- Updating customer records and interactions in CRM systems accurately and timely is a key responsibility of this role.
- Coordinating with internal teams (Sales, Technical, Logistics) to resolve customer issues effectively is crucial.
- Monitoring customer feedback and reporting recurring issues to management for process improvement is an ongoing task.
- This position requires meeting individual and team performance metrics, including response time, customer satisfaction score (CSAT), and resolution time.
- Achieving compliance with international communication protocols, data privacy regulations, and company policies is mandatory.
Requirements:
- Bachelor's degree in any discipline.
- Excellent written and spoken English communication skills.
- Prior experience in customer service, preferably in an international BPO or shared service environment.
- Good computer skills, including MS Office and CRM software.
- Ability to handle stressful situations calmly and professionally.
- Strong problem-solving skills and attention to detail.
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