Customer Support Advocate

3 days ago

Tirupati, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 12,00,000
Customer Support Professional

At the heart of our organization lies a key role that demands exceptional customer service skills. The Customer Support Specialist plays a pivotal part in ensuring clients receive top-notch support through various communication channels.

This vital position involves handling phone calls, emails, and chat requests with poise and professionalism. The ideal candidate will have prior experience in a customer-facing role, boasting excellent communication skills and the ability to think on their feet.

We seek an individual passionate about delivering outstanding customer experiences, with a keen eye for detail. If you are dedicated to providing timely and effective support to customers, we want to hear from you

Main Responsibilities:

  • Provide prompt and effective assistance to clients via multiple channels.
  • Analyze customer issues and devise creative solutions to resolve them efficiently.
  • Collaborate with internal teams to ensure seamless customer experiences.
  • Maintain or surpass customer satisfaction targets.

Required Skills and Qualifications:

  • Bachelor's degree in any field.
  • Exceptional verbal and written communication skills.
  • Prior experience in a customer-facing role (desired).
  • Familiarity with computer systems and software applications.

Benefits:

  • A dynamic and supportive work environment.
  • Ongoing opportunities for growth and development.
  • A competitive salary and comprehensive benefits package.

Working Conditions:

This is a full-time position, working 5.5 days a week with rotational shifts. Our work-from-office model ensures face-to-face interviews during business hours.

Performance Metrics:

  • Customer satisfaction ratings.
  • Time taken to resolve customer issues.
  • First call resolution rate.

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