
Customer Experience Advocate
2 days ago
Job Title: Customer Service Representative
Overview:
We are seeking a detail-oriented and dedicated Customer Service Representative to join our team at Hibiscus Monkey, an Indian skincare brand.
Key Responsibilities:
- Respond to customer inquiries promptly and professionally via email and other communication channels.
- Manage and resolve issues related to lost packages, damaged products, and incorrect orders.
- Process and manage customer orders on our Direct-to-Consumer (DTC) website platform.
- Act as the main point of contact for our shipping vendors and work with them to track down and resolve delivery issues efficiently.
- Proactively identify and resolve potential issues before they escalate, ensuring a smooth and hassle-free customer experience.
- Maintain clear, concise, and empathetic communication with customers at all times.
- Accurately document all customer interactions and resolutions.
Qualifications:
- Bachelor's degree
- Proven experience 1-2 years working in e-commerce operations role
- Strong attention to detail and accuracy
- Excellent organizational and time-management skills
- Ability to work independently and as part of a team
- Fluent in written and spoken English
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