Customer Experience Advocate

2 days ago


Tirupati, Andhra Pradesh, India beBeeCustomerService Full time ₹ 35,00,000 - ₹ 60,00,000

Job Title: Customer Service Representative

Overview:

We are seeking a detail-oriented and dedicated Customer Service Representative to join our team at Hibiscus Monkey, an Indian skincare brand.

Key Responsibilities:

  • Respond to customer inquiries promptly and professionally via email and other communication channels.
  • Manage and resolve issues related to lost packages, damaged products, and incorrect orders.
  • Process and manage customer orders on our Direct-to-Consumer (DTC) website platform.
  • Act as the main point of contact for our shipping vendors and work with them to track down and resolve delivery issues efficiently.
  • Proactively identify and resolve potential issues before they escalate, ensuring a smooth and hassle-free customer experience.
  • Maintain clear, concise, and empathetic communication with customers at all times.
  • Accurately document all customer interactions and resolutions.

Qualifications:

  • Bachelor's degree
  • Proven experience 1-2 years working in e-commerce operations role
  • Strong attention to detail and accuracy
  • Excellent organizational and time-management skills
  • Ability to work independently and as part of a team
  • Fluent in written and spoken English


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