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Delivering Exceptional Customer Experiences
3 weeks ago
This role involves handling customer inquiries, providing prompt and accurate responses, and resolving issues efficiently. The ideal candidate will have excellent verbal and written communication skills, with the ability to build rapport and maintain positive customer relationships.
The Customer Service Representative will work closely with the sales team to provide seamless support throughout the sales process. They will also be responsible for maintaining a high level of customer service by demonstrating empathy, professionalism, and a customer-centric approach.
Key Responsibilities:
- Handle customer inquiries, provide prompt and accurate responses, and resolve issues efficiently.
- Maintain a high level of customer service by demonstrating empathy, professionalism, and a customer-centric approach.
- Collaborate with the sales team to provide seamless support throughout the sales process.
- Utilize CRM software to track customer interactions, document inquiries, and generate reports.
- Analyze customer data to identify patterns, trends, and opportunities for improvement.
- Ensure compliance with company policies and procedures, as well as legal and regulatory requirements.
- Contribute to the development and implementation of CRM processes and protocols.
- Continuously update product knowledge to provide accurate information to customers.
- Strive to exceed customer expectations and contribute to a positive and collaborative team environment.
Qualifications:
- Bachelor's degree in a relevant field or equivalent experience.
- Proven experience in a customer service or CRM role, preferably in the real estate or housing industry.
- Excellent verbal and written communication skills in English and Hindi.
- Strong interpersonal skills with the ability to build rapport and maintain positive customer relationships.
- Proficiency in using CRM software and tools.
- Analytical mindset with the ability to analyze customer data and generate insights.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Detail-oriented with strong organizational and problem-solving skills.
- Flexibility to work on weekends or extended hours, if required.
Work Timings:
Monday to Saturday
9.30 am to 6.30 pm
If you are passionate about providing exceptional customer service, possess excellent communication skills, and thrive in a dynamic and challenging environment, we invite you to apply for this exciting opportunity.
