
Customer Experience Advocate
15 hours ago
About Us
We are a health and wellness focused organization dedicated to delivering exceptional customer experiences.
As a Customer Service Specialist, you will play a pivotal role in resolving customer concerns, providing top-notch support, and driving business growth.
You will work closely with our team to ensure seamless customer journeys and troubleshoot issues related to product quality, shipping, returns, exchanges, and refunds.
Your key responsibilities include:
- Handling customer inquiries through chat, phone calls, and email communication
- Maintaining knowledge of our products and processes to effectively address customer concerns
- Troubleshooting and resolving customer complaints related to product quality, shipping, returns, exchanges, and refunds
- Order Management: assisting customers with placing, tracking, modifying, or canceling orders, and ensuring timely delivery
- Gathering customer feedback and reporting common issues to improve the customer experience and product offerings
- Working closely with other departments to ensure a seamless customer journey
To be successful in this role, you should have:
- Experience in speaking with customers and resolving concerns with a good understanding of the product
- Experience working with tools like Excel or similar
- At least 2 years of experience in customer support, preferably in a high-growth environment
- Excellent written and verbal communication skills
- Ability to maintain confidentiality and work with sensitive information
- Ability to handle multiple tasks with excellent organization skills
We are seeking a talented individual who is passionate about delivering exceptional customer experiences and driving business success. If you are a motivated and customer-focused professional, we encourage you to apply for this opportunity.
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