Customer Support Specialist

1 day ago

Tirupati, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 14,40,000 - ₹ 19,20,000

Job Title: Customer Support Specialist

We are seeking a skilled and customer-focused individual to join our team as a Customer Support Specialist. This role is perfect for someone who is passionate about delivering exceptional support experiences.

Key Responsibilities:

  • Provide timely and professional support to customers via phone, email, and chat.
  • Assist customers in understanding project requirements, research methodologies, and available resources.
  • Guide customers through the process of selecting topics, preparing documentation, and implementing projects.
  • Collaborate with technical and academic teams to resolve customer queries effectively.
  • Maintain detailed records of customer interactions and follow up to ensure satisfaction.
  • Address technical issues related to project software, tools, or research platforms.
  • Provide clear and concise explanations for academic and project-related queries.
  • Manage escalations and ensure timely resolution of critical issues.
  • Stay updated on academic trends, research methodologies, and industry developments.

Qualifications and Skills:

  • Bachelor's or Master's degree in any discipline, preferably in Engineering, Computer Science, or Management.
  • 1-3 years of experience in customer support, preferably in the education or EdTech sector.
  • Strong verbal and written communication skills in English, additional languages are a plus.
  • Ability to explain complex concepts in an easy-to-understand manner.
  • Familiarity with academic research, project documentation, and referencing styles.
  • Basic technical knowledge of programming languages, software tools, and research methodologies is a plus.
  • Patience, empathy, and a customer-centric approach to problem-solving.
  • Strong organizational and multitasking skills.

Benefits:

  • Cell phone reimbursement.

How to Apply:

Interested candidates can forward their resumes to apply.

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