Global Customer Support Professional

2 days ago

Tirupati, Andhra Pradesh, India beBeeCommunication Full time ₹ 3,00,000 - ₹ 4,00,000
International Customer Support Specialist

We are seeking a highly skilled and experienced International Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for handling international customer calls efficiently and professionally.

Key Responsibilities:

  • Troubleshoot complex issues: Use your technical expertise to identify and resolve complex problems that customers may be experiencing.
  • Communicate effectively: Ensure that all customer interactions are handled in a professional and courteous manner.
  • Meet performance targets: Maintain high levels of customer satisfaction, call handling time, and resolution rates.
  • Document interactions: Accurately record all customer interactions, including details of solutions provided and any follow-up actions required.

Requirements:

  • Excellent English communication skills: Ability to communicate effectively with customers in English, with no grammatical errors or misunderstandings.
  • Technical skills: Proficiency in troubleshooting and resolving complex technical issues.
  • Customer service skills: Experience in providing excellent customer service, with a strong focus on meeting customer needs and expectations.
  • Organizational skills: Ability to prioritize tasks and manage multiple customer interactions simultaneously.

Benefits:

  • Competitive salary: A competitive salary package, plus performance-based incentives.
  • Ongoing training and development: Regular opportunities for training and development, to help you achieve your career goals.
  • Collaborative work environment: A supportive and collaborative work environment, with a strong focus on teamwork and open communication.

Location: Jaipur

No. of Positions: 50+

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