International Customer Engagement Specialist

16 hours ago


Tirupati, Andhra Pradesh, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000
Job Overview

We are seeking an International Customer Engagement Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and support to clients in Australia.

The ideal candidate will have excellent communication skills, including experience handling international customer calls and effective written communication. You will also possess strong problem-solving abilities with a customer-first mindset.

Your key responsibilities will include:

  • Coordinating with Australian customers/stakeholders to resolve issues and manage orders from start to finish.
  • Utilizing client tools to conduct accurate feasibility checks and product selection, ensuring strict adherence to client standards and guidelines.
  • Maintaining end-to-end visibility of order status and proactively managing internal and external stakeholder engagement.

In addition, you will be expected to ensure 100% Quality and KPI compliance for all deliverables and generate daily dashboards on order status to update customers accordingly.

Requirements

To be successful in this role, you will need:

  • At least 1+ year of experience in international call center operations (Australian English).
  • Order management knowledge is preferable but not essential.
What We Offer

We offer a dynamic work environment that values teamwork, innovation, and customer satisfaction. As an International Customer Engagement Specialist, you will have the opportunity to develop your skills and expertise in a fast-paced industry.



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