
Community Engagement Specialist
1 week ago
Drive engagement, sales, and customer relationships. As a Community Growth Associate, you'll bridge our brand and audience, driving workshop sales, building strong customer connections, and fostering a vibrant community both online and offline.
You'll leverage a business analyst mindset to collect data, identify trends, and shape future strategies based on actionable insights.
Key Responsibilities:- Establish strong relationships with prospective and existing workshop attendees, ensuring seamless communication and follow-up via email, WhatsApp, and calls.
- Represent the brand at events, delivering exceptional guest experiences and promoting a warm, welcoming atmosphere.
- Collaborate with the marketing team to create engaging community-focused content, including stories, posts, and updates.
- Share behind-the-scenes insights, customer testimonials, and event highlights across social media channels.
- Analyze key community metrics, including attendance, engagement rates, repeat booking patterns, and customer satisfaction scores.
- Present actionable recommendations for class offerings, marketing focus, and engagement strategies in monthly insight reports.
- 2-4 years of experience in sales, community management, customer success, or event coordination.
- Strong people skills, excellent communication, and comfort with basic data tracking.
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