Career Aspirations: Technical Support Specialist

4 days ago

Agra, Uttar Pradesh, India beBeeAssociate Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Overview:

We are seeking a skilled professional to fill the role of Associate, responsible for providing technical assistance and support to internal and external users.

The successful candidate will serve as the first point of contact for users seeking help via email, forms, or telephone, diagnosing and resolving basic technical issues related to Odessa and Platform Tools.

They will also perform configuration changes in Odessa to meet user requirements, escalate complex issues to higher-level support teams when necessary, and maintain accurate records of user interactions and technical issues.

Key Responsibilities:

  • Serving as the primary point of contact for technical assistance and support
  • Diagnosing and resolving basic technical issues related to Odessa and Platform Tools
  • Performing configuration changes in Odessa to meet user requirements
  • Escalating complex issues to higher-level support teams or Odessa when necessary

Required Skills and Qualifications:

  • Previous experience in a customer service or technical support role
  • Knowledge of Odessa and its functionalities
  • Strong problem-solving skills and the ability to work independently
  • Excellent verbal and written communication skills

Benefits:

This role offers opportunities for professional growth and development, with participation in training sessions and workshops to enhance technical and customer service skills.

Collaboration with team members is encouraged to improve support processes and enhance the overall user experience.

  • Participating in training sessions and workshops
  • Collaborating with team members to improve support processes

Experience:

A minimum of 6 to 9 years of overall experience is required, with specific experience managing or working with Odessa or similar platforms preferred.

  • A minimum of 6 to 9 years of overall experience
  • Specific experience managing or working with Odessa or similar platforms
Professional Qualities We're Seeking:
  • Effective communication with clarity
  • Collaboration within a team to achieve goals
  • Problem-solving creatively and efficiently
  • Adaptability and flexibility in new situations
  • Strong work ethic and professionalism

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