
Senior Guest Experience Manager
4 days ago
Job Role:
- The incumbent is expected to maintain the highest level of customer service at all times, ensuring that every guest feels valued and appreciated.
- Providing exceptional support to internal customers in other departments, fostering a collaborative work environment.
- Handling guest and internal customer complaints and inquiries with professionalism and efficiency, resolving issues promptly and effectively.
- Maintaining positive relationships with guests and colleagues alike, promoting a culture of mutual respect and understanding.
- Developing strong rapport with guests to create meaningful connections and foster loyalty.
- Staying updated on hotel policies and brand guidelines to deliver personalized experiences that exceed guest expectations.
- Supporting productivity initiatives and prudent cost management to ensure efficient operations.
- Contributing to revenue growth by optimizing outlet performance and achieving sales targets.
Key Responsibilities:
- To guarantee seamless delivery of exceptional customer service across all touchpoints.
- Assist in improving productivity levels while maintaining acceptable cost standards.
- Help achieve monthly and annual personal targets and outlet revenue goals.
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Guest Experience Specialist
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Guest Experience Coordinator
1 week ago
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