Senior Guest Experience Manager

4 days ago


Mumbai, Maharashtra, India beBeeCustomerExperience Full time ₹ 4,00,000 - ₹ 8,00,000

Job Role:

  • The incumbent is expected to maintain the highest level of customer service at all times, ensuring that every guest feels valued and appreciated.
  • Providing exceptional support to internal customers in other departments, fostering a collaborative work environment.
  • Handling guest and internal customer complaints and inquiries with professionalism and efficiency, resolving issues promptly and effectively.
  • Maintaining positive relationships with guests and colleagues alike, promoting a culture of mutual respect and understanding.
  • Developing strong rapport with guests to create meaningful connections and foster loyalty.
  • Staying updated on hotel policies and brand guidelines to deliver personalized experiences that exceed guest expectations.
  • Supporting productivity initiatives and prudent cost management to ensure efficient operations.
  • Contributing to revenue growth by optimizing outlet performance and achieving sales targets.

Key Responsibilities:

  • To guarantee seamless delivery of exceptional customer service across all touchpoints.
  • Assist in improving productivity levels while maintaining acceptable cost standards.
  • Help achieve monthly and annual personal targets and outlet revenue goals.


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