
Luxury Guest Experience Specialist
21 hours ago
The ideal candidate for this role is a skilled guest relationship professional with excellent communication and interpersonal skills.
As a key member of the team, you will be responsible for managing relationships with clients and suppliers to deliver exceptional travel experiences.
Key responsibilities include liaising with clients to understand their needs, identifying opportunities to upsell or cross-sell services, and maintaining accurate records of client interactions.
You will also be responsible for developing and implementing effective strategies to improve client satisfaction and loyalty.
A successful candidate will have a proven track record in customer service, a strong understanding of the luxury travel industry, and excellent problem-solving skills.
Additional requirements include being process-driven, service-oriented, and having excellent time management skills.
Job Requirements:
- 7-10 years of experience in the luxury space, preferably from the tourism background
- Graduate degree required, specialization in a relevant field an advantage
- Excellent knowledge of finance, budgeting, and cost control
- Proficiency in Excel (Advanced) and PowerPoint expected
Why Choose This Role?
This is an excellent opportunity to join a dynamic team and contribute to delivering exceptional guest experiences.
As a guest relationship manager, you will play a critical role in shaping the company's reputation and building long-term relationships with clients.
With a competitive salary and benefits package, this role offers a unique chance to grow your career in the luxury travel industry.
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