Guest Experience Specialist

1 week ago


Mumbai, Maharashtra, India beBeeExceptional Full time ₹ 20,00,000 - ₹ 40,00,000

Exceptional Guest Experience Specialist

The role of a server is crucial in delivering exceptional experiences at leading establishments.

Key Responsibilities:

  • Customer Focus:
    • Deliver outstanding service to guests at all times, exceeding expectations.
    • Offer excellent support to internal customers as required.
    • Handle guest and internal customer complaints with courtesy and efficiency, resolving problems promptly.
    • Maintain positive interactions with guests and colleagues through effective communication.
    • Establish strong relationships with guests and maintain excellent customer connections.
  • Operational Efficiency:
    • Work collaboratively with team members for the success of the hotel and satisfaction of its guests.
    • Support other departments in a flexible and collaborative manner.
    • Maintain par stocks of equipment and supplies as necessary.
    • Seat, take orders, and serve food and beverages according to established procedures.
    • Present menus, answer questions, and make recommendations regarding food, beverage, and service to guests.
    • Clear and reset counters or tables after each course.
    • Understand all aspects of point-of-sale systems.
    • Compute bills and accept payments accurately.


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