Guest Experience Expert

3 days ago


Mumbai, Maharashtra, India beBeeGuestExperience Full time ₹ 4,00,000 - ₹ 8,00,000
Front Desk Associate

We are seeking a highly skilled and charismatic Front Desk Agent to deliver exceptional guest experiences from check-in to check-out. To succeed in this role, you will need to possess excellent communication skills, be proactive, and have a passion for delivering memorable experiences.

A typical day in this role will involve:

  • Welcoming guests with a warm smile and ensuring their stay is nothing short of amazing
  • Recognizing IHG Rewards Club members and returning guests, offering them personalized service and enhancing their overall experience
  • Efficiently managing transactions, payments, and bookings, minimizing wait times and maximizing guest satisfaction
  • Ensuring seamless check-in and check-out processes, meeting the high expectations of our discerning guests
  • Anticipating and exceeding guest needs, providing tailored recommendations and resolving any issues promptly and professionally
  • Being the go-to contact for guests, assisting with everything from bill queries to restaurant reservations, making their stay truly unforgettable

This role offers an incredible opportunity to work in a fast-paced environment, where no two days are ever the same. If you are a people person, thrive under pressure, and are passionate about delivering exceptional customer service, we want to hear from you



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