Senior Technical Support Specialist

4 days ago

Chennai, Tamil Nadu, India beBeeSupport Full time ₹ 2,50,000 - ₹ 5,00,000
Job Description

As a Support Engineer, you will play a vital role in ensuring the smooth operation of our infrastructure. This includes monitoring key performance indicators such as CPU usage, memory consumption, hard disk space, and log sizes on a regular schedule.

This is an exciting opportunity to work with a high-performing team, leveraging your technical skills and experience to deliver exceptional support.

Responsibilities:
  • Monitor Infrastructure Performance: Regularly check CPU usage, memory consumption, hard disk space, and log sizes to ensure optimal system performance.
  • Report Performance Issues: Notify the appropriate teams if any performance issues are detected beyond set thresholds.
  • Schedule Task Monitoring: Verify that scheduled tasks on the system have been successfully completed.
  • Task Rerun and Error Reporting: Re-run failed tasks and report technical errors to the L2/L3 teams for resolution.
  • Ticket Management: Monitor email, Teams channels, and ticketing systems for new items/tickets, update them with initial responses, gather additional details from stakeholders as needed, reproduce issues in testing environments, and validate fixes based on customer feedback.
Required Skills:
  • Customer-Facing Experience: At least 3+ years of experience interacting with customers.
  • L1 Support Experience: Manage application or infrastructure support at the L1 level for at least 3 years.
  • IAM System Support: SailPoint or IAM system support experience is a significant advantage.
  • Communication Skills: Strong written and verbal communication skills, with experience in responding to customers within defined SLAs.
  • Technical Background: Technical background in Java and scripting is an added benefit.
Benefits:
  • This role offers the opportunity to grow professionally and develop new skills, with opportunities for training and career advancement.
  • Collaborate with a talented team of experts to drive business outcomes and achieve company goals.
  • Be part of a dynamic organization that prioritizes innovation and customer satisfaction.

This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. If you're passionate about delivering high-quality support and have the required skills and experience, we encourage you to apply.

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