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Senior Technical Support Specialist

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Technical Support Role

We are looking for a skilled technical support specialist to join our team in India. The ideal candidate will be responsible for providing top-notch technical assistance to our customers and ensuring their satisfaction with our products and services.

Responsibilities
  • Provide technical support to customers via phone, email, and chat.
  • Diagnose and troubleshoot complex technical issues related to our products and services.
  • Collaborate with engineering and product teams to resolve intricate problems.
  • Document support interactions and maintain records of customer inquiries and resolutions.
  • Assist in the development and improvement of support processes and documentation.
Required Skills and Qualifications
  • Bachelor's degree in Computer Science or Information Technology.
  • 3-6 years of experience in a customer support or technical support role.
  • Strong understanding of software applications and troubleshooting techniques.
  • Experience with ticketing systems and customer relationship management (CRM) software.
  • Excellent communication skills, both verbal and written.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.
About the Opportunity

This is an excellent opportunity to grow your career in a dynamic environment. If you are passionate about delivering exceptional customer experiences, we encourage you to apply.