Technical Support Specialist
6 hours ago
Job Title: Technical Support Specialist
", "We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to customers via phone, email, or chat.
", "- Key Responsibilities:", "
- Handle incoming calls and respond to customer inquiries in a timely and professional manner.", "
- Triage customer issues and provide solutions or escalate to senior technicians when necessary.", "
- Provide application support by creating cases, conducting initial discovery, and documenting results.", "
- Meet productivity and performance goals while adhering to established Service Level Agreements (SLAs).", "
Requirements:
", "- Experience: 1-6 years of experience in international technical support or network support role.", "
- Skillset: Strong knowledge of Networking concepts including OSI model, IP addressing, subnetting, DHCP configuration etc.", "
- Proficiency: Proficiency in configuring LANs using various protocols such as Ethernet/WLAN/VLAN/Routing/Switching/Firewall setup/Troubleshooting.", "
Why Join Our Team?
", "- We offer a dynamic work environment with opportunities for growth and development.", "
- Our team is committed to delivering exceptional customer service and support.", "
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