Travel Operations Coordinator
6 days ago
Company Overview
\IGT Solutions is a leading provider of innovative solutions and services. Our company values excellence, innovation, and teamwork.
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About the Job
\We are seeking a highly skilled Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for handling inbound customer inquiries via multiple channels (voice, chat, email) related to travel bookings, including flights, hotels.
\You will maintain a high standard of service quality, adhering to Expedia's customer service guidelines. Effective communication with customers is crucial, ensuring a positive and helpful interaction.
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Key Responsibilities
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- Handle inbound customer inquiries via voice, chat, and email related to travel bookings.\
- Maintain a high standard of service quality, adhering to customer service guidelines.\
- Communicate effectively with customers to ensure a positive and helpful interaction.\
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Requirements
\To be successful in this role, you should have:
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- A minimum HSC or equivalent qualification; a Bachelor's degree is a plus.\
- Excellent communication skills in English, both verbal and written.\
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Benefits
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- Performance incentives.\
- Rotational shifts, including night shifts.\
- Two rotational weeks off.\
- Pick-up and drop facility available.\
- Fully vaccinated staff.\
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Working Conditions
\The ideal candidate should be able to work in a fast-paced environment with minimal supervision. You will be required to work 5 days a week, with rotational shifts, including night shifts. Two rotational weeks off will be provided.
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Salary and Benefits
\The estimated salary for this position is ₹25,000 - ₹35,000 per month, depending on experience. In addition to the salary, you will receive performance incentives, pick-up and drop facility, and fully vaccinated staff benefits.
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