Senior Travel Operations Coordinator

4 days ago


Pune, Maharashtra, India IGT Solutions Full time

About the Role:

The Senior Travel Operations Coordinator for IGT Solutions will play a vital role in supporting the daily activities of an online travel agency. This includes managing bookings, handling customer inquiries, and ensuring smooth transaction processes.

Key Responsibilities:

  • Booking Management: Process and manage customer bookings for flights, hotels, and other travel services through the online platform. Ensure accuracy in booking details and confirmations.
  • Customer Support: Address customer queries and issues regarding bookings, cancellations, and modifications. Provide timely and effective solutions to meet customer expectations.
  • Transaction Processing: Handle payment transactions and refunds, adhering to company policies and procedures.
  • Data Management: Maintain and update customer records and booking data accurately. Generate and review reports as needed to inform business decisions.

Requirements:

  • Experience: 0-4 years
  • Qualification: Graduate freshers or experienced professionals are encouraged to apply.
  • Communication Skills: Excellent communication skills are essential for this role, enabling seamless interactions with customers and colleagues.

Work Schedule: The working week is Monday to Friday, 9:00 AM – 5:00 PM IST. As a valued team member, you will be part of a dynamic work environment that fosters growth and collaboration.

Salary Range: The estimated annual salary for this position is ₹3,50,000 - ₹6,00,000, depending on qualifications and experience. At IGT Solutions, we offer competitive compensation packages to attract and retain top talent.

Why Choose IGT Solutions:

We are committed to providing a supportive work environment that allows our team members to thrive. Our mission is to deliver exceptional customer experiences through innovative solutions and outstanding service.



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