Travel Operations Coordinator
15 hours ago
We are seeking a skilled Travel Operations Coordinator to join our team at IGT Solutions. The successful candidate will be responsible for supporting the daily activities of an online travel agency, ensuring seamless transaction processes and delivering exceptional customer service.
About the RoleThis is an exciting opportunity for a detail-oriented individual with excellent communication skills to work closely with customers, manage bookings, and resolve any issues related to travel arrangements.
Key Responsibilities:- Booking Management: Process and manage customer bookings for flights, hotels, and other travel services through our OTA platform, ensuring accuracy in booking details and confirmations.
- Customer Support: Address customer queries and issues regarding bookings, cancellations, and modifications, providing timely and effective solutions.
- Transaction Processing: Handle payment transactions and refunds, ensuring adherence to our policies and procedures.
- Data Management: Maintain and update customer records and booking data accurately, generating and reviewing reports as needed.
Requirements
To be successful in this role, you should have:
- Excellent Communication Skills: Strong verbal and written communication skills to effectively interact with customers and colleagues.
- Experience: 0-4 years of experience in a similar role or relevant industry.
- Qualification: Graduate freshers or experienced professionals with a degree in a relevant field.
Compensation and Benefits
The estimated salary for this position is ₹250,000 - ₹350,000 per annum, depending on qualifications and experience. We offer a competitive benefits package, including opportunities for career growth and professional development.
Work Environment
This is a full-time role working Monday to Friday from 9:00 AM – 5:00 PM IST at our office location in Viman Nagar, Pune, Maharashtra. If you are a motivated and organized individual looking for a new challenge, please apply now.
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