Operations Coordinator

2 weeks ago


Pune, Maharashtra, India IGT Solutions Full time
Role Overview

The Operations Coordinator for Online Travel Agency (OTA) Operations at IGT Solutions will support the daily activities of our OTA platform by managing bookings, handling customer inquiries, and ensuring smooth transaction processes.

Key Responsibilities
  • Booking Management: Process and manage customer bookings for flights, hotels, and other travel services through our OTA platform, ensuring accuracy in booking details and confirmations.
  • Customer Support: Address customer queries and issues regarding bookings, cancellations, and modifications, providing timely and effective solutions.
  • Transaction Processing: Handle payment transactions and refunds, adhering to OTA policies and procedures.
  • Data Management: Maintain and update customer records and booking data accurately, generating and reviewing reports as needed.
Requirements

To succeed in this role, you should possess excellent communication skills, with a minimum of 0-4 years of experience. A graduate degree is preferred, but experienced professionals are also encouraged to apply.

We strive to provide an inclusive environment where all individuals can thrive. Our company policy promotes equal employment opportunities without regard to age, gender, race, color, religion, creed, national origin, disability, or any other protected characteristic.

Benefits

This full-time position offers a competitive salary of ₹**200,000** per annum, along with an opportunity to work in a dynamic team environment. The working hours are Monday to Friday from 9:00 AM to 5:00 PM IST, and the location is Viman Nagar, Pune, Maharashtra.



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