Tour Operations Coordinator
2 weeks ago
About Us: Foliage Outdoors is a renowned travel company specializing in wildlife and adventure tourism. Our exceptional services cover conducted tours, corporate outings, and customized travel experiences within India and internationally. We take pride in crafting unique, immersive travel experiences while maintaining the highest standards of service and professionalism.
Your Role: As a Tour Operations Coordinator, you will play a crucial role in supporting the operations of our Group Tours department. You will be responsible for managing all back-office tasks related to group bookings, supplier coordination, invoicing, and ensuring operational accuracy and efficiency. This is a hands-on role that ensures smooth functioning behind the scenes, contributing to the successful execution of group travel packages.
Key Responsibilities:- Operational Support: Assist the Group Tours team in managing all backend operations related to client bookings, reservations, and itineraries.
- Supplier Coordination: Liaise with hotels, transport providers, activity operators, and other suppliers to ensure seamless service delivery for group tours.
- Booking Management: Process group tour bookings, manage reservations, and ensure all necessary documentation is accurate and timely.
- Documentation Handling: Issue travel documents, such as flight tickets, vouchers, and itineraries, ensuring clients receive accurate and up-to-date information.
- Invoicing and Payments: Support the finance team with invoicing, payments tracking, and maintaining accurate financial records.
- Client Communication: Coordinate with the client-facing teams to ensure all client requirements are met and communicated clearly, both before and during the tour.
- Data Entry & Record Keeping: Ensure accurate entry of client information and operational data into internal systems; maintain organized and accessible records.
- Team Support: Collaborate with the front-office teams to resolve any client queries or issues promptly.
- Bachelor's degree in Tourism, Hospitality, or related field
- Minimum 2 years of experience in group tour operations
- Proficient in MS Office Suite, particularly Excel
- Working knowledge of wildlife national park booking systems and permit processes
- Understanding of adventure activity safety standards and protocols
- Strong knowledge of Indian wildlife national parks and adventure destinations
- Excellent organisational and multitasking abilities
$45,000 - $60,000 per annum
Foliage Outdoors offers a competitive salary package, performance-based incentives, travel industry perks, professional development opportunities, and a dynamic and growing work environment.
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