Operations Support Specialist
1 day ago
Foliage Outdoors is a leading travel company offering conducted tours, corporate outings, and specialized travel experiences within India and internationally. We are seeking an experienced Operations Support Specialist to join our team in Pune.
The ideal candidate will have a background in group tour operations and a strong understanding of adventure activity safety standards and protocols. They will be responsible for managing all back-office tasks related to group bookings, supplier coordination, invoicing, and ensuring operational accuracy and efficiency.
Key Responsibilities:- Operational Support: Assist the Group Tours team in managing all backend operations related to client bookings, reservations, and itineraries.
- Supplier Coordination: Liaise with hotels, transport providers, activity operators, and other suppliers to ensure seamless service delivery for group tours.
- Booking Management: Process group tour bookings, manage reservations, and ensure all necessary documentation is accurate and timely.
- Documentation Handling: Issue travel documents, such as flight tickets, vouchers, and itineraries, ensuring clients receive accurate and up-to-date information.
- Invoicing and Payments: Support the finance team with invoicing, payments tracking, and maintaining accurate financial records.
- Bachelor's degree in Tourism, Hospitality, or related field
- Minimum 2 years of experience in group tour operations
- Proficient in MS Office Suite, particularly Excel
- Working knowledge of wildlife national park booking systems and permit processes
- Understanding of adventure activity safety standards and protocols
- Strong knowledge of Indian wildlife national parks and adventure destinations
- Excellent organisational and multitasking abilities
$50,000 - $65,000 per annum
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