Channel Relationship Manager

4 weeks ago

Bengaluru, Karnataka, India DBS Bank Full time
Job Summary:

We are seeking a highly motivated and experienced Channel Relationship Manager to join our team at DBS Bank. As a Channel Relationship Manager, you will be responsible for acquiring new-to-bank customers to scale our liabilities portfolio. You will actively source for prospects via cold calling, personal network, and partners/channels' network. You will also drive liabilities sales through NTB acquisition of liabilities clients for operating accounts, term deposits, and other transaction banking products in line with the targets set out.

Key Responsibilities:
  • Actively source for prospects via cold calling, personal network, and partners/channels' network.
  • Drive liabilities sales through NTB acquisition of liabilities clients for operating accounts, term deposits, and other transaction banking products in line with the targets set out.
  • Keep yourself updated on various offerings available in the network.
  • Organize marketing activities to get sources of lead generation and new business.

Requirements:
  • Good understanding of the sales process through preferably prior sales experience of 2-3 years.
  • Prior liabilities, cash management, trade, and foreign exchange selling experience is desirable.
  • Market knowledge and experience in the mid-market/SME segment, with reference to customer preferences and requirements, would be preferable.

Preferred Qualifications:
  • A graduate or equivalent degree (with experience/understanding of banking and sales).
  • Computer proficiency (acquaintance with internet and MS Office) with relevant experience of selling in banking/NBFC financial products.

Core Competencies:
  • Customer-centric, not product-centric.
  • Good technical knowledge of cash management/transaction banking business.
  • Good team worker.
  • Good customer and relationship management skills.
  • Good interpersonal and communications skills.
  • Good problem-solving, planning, and organizing skills.

Technical Competencies:
  • Basic understanding of trade and foreign exchange banking products and associated technology platforms and operational procedures.
  • Understanding of regulatory guidelines on banking issued by MAS and by RBI (local regulations in India) and local laws and regulations that impact businesses in general.
  • Knowledge of financial markets and products to assist in meaningful dialogue with clients.

Work Relationship:
  • Possess good working relationship and a high degree of team spirit and cooperation with relationship group as well as service partners in the bank such as product management, operations, finance, legal, etc., so as to ensure seamless delivery of products to clients.
  • Establish rapport with our clients so as to win their business, confidence, and trust.

DBS India - Culture & Behaviors:
  • Demonstrate business performance through PRIDE 2.0 value-based propositions.
  • Ensure customer focus by delighting customers and reducing complaints.
  • Build pride and passion to protect, maintain, and enhance DBS' reputation.
  • Enhance self-knowledge, skills, and develop competencies aimed at continuous improvement.
  • Maintain the highest standards of honesty and integrity.

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