Customer Success Professional

3 weeks ago


Srinagar, Jammu and Kashmir, India Tyrads PTE. LTD. Full time
About TyrAds

TyrAds is a dynamic and rapidly growing digital advertising company dedicated to delivering innovative solutions to our clients. With a focus on creativity, technology, and data-driven strategies, we strive to stay ahead in the ever-evolving landscape of digital advertising.

Position Overview

The main responsibility of this role is to achieve both monetary and quality goals for every client managed. This involves dealing with significant budgets and ensuring clients are extremely satisfied with our service. The Customer Success Specialist will work closely with the Operational Manager to achieve these goals. Effective team work, excellent communication, and good negotiation skills are key to success in this role.

Key Responsibilities
  • Manage client relationships and ensure timely payment
  • Achieve quality standards defined by clients
  • Monitor and manage client data to ensure protection
  • Develop and implement launch plans for new accounts
  • Manage client KPIs and ensure they are met
  • Maintain a deduction rate of below 15%
Requirements
  • Strong communication and negotiation skills
  • Bachelor's degree required
  • Excellent knowledge of Microsoft Office, especially Excel
  • Excellent team player with strong English skills

If you are excited about the prospect of joining a dynamic and innovative team, please submit your resume outlining your relevant experience and why you are the ideal candidate for this position.

TyrAds is an equal opportunity employer committed to creating an inclusive environment for all employees.



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