Customer Success Associate

2 weeks ago


Srinagar, Jammu and Kashmir, India Tyrads PTE. LTD. Full time
About TyrAds

TyrAds is a leading digital advertising company driven by innovation and a passion for delivering exceptional results to our clients. We leverage creativity, technology, and data-driven strategies to stay ahead in the ever-evolving digital landscape.

Customer Success Specialist Role Overview

The primary responsibility of this role is to achieve both monetary and quality goals for every client managed. This involves dealing with substantial budgets on a monthly basis and ensuring clients are highly satisfied with our service. The Customer Success Specialist will work closely with the Operational Manager to achieve these goals, emphasizing the importance of effective teamwork, excellent communication, and negotiating the best margins for the company.

Key Responsibilities:
  • CRM - Customer Relationship Management: Foster strong relationships with clients to ensure their needs are met.
  • Manage client monetary targets and ensure achievement of quality standards defined by the client.
  • Confirm financial numbers every month and ensure timely payment.
  • Protect client data and maintain confidentiality.
  • Create a launch plan for every new account, outlining key performance indicators (KPIs) and monetary goals.
  • Manage client KPIs on a daily basis and ensure their achievement.
  • Maintain a deduction rate below 15%.
  • Be responsible for the management of publisher and advertiser accounts.
Requirements:
  • Strong communication and negotiation skills.
  • Bachelor's degree required.
  • Excellent knowledge of Microsoft Office, especially Excel.
  • Excellent team player with strong English skills (typing and speaking).

How to Apply: If you are excited about the prospect of joining a dynamic and innovative team, please submit your resume outlining your relevant experience and why you are the ideal candidate for this position. You can also mail it to hr@tyrads.com.

TyrAds is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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