Network Engineer

3 weeks ago

PondicherrySrinagarJammu KashmirJammuGuwahatiGunturAhmedabadMumbaiNavi Mumbai, IN ATech Full time

Role : Network Engineer (CCNA, CCNP)

Job Description :

- Degree in Computer Science, Electronic/ Electrical Engineering or related disciplines with at least 2 years of relevant practical hands-on experience

- Working knowledge in various network products such as Bluecoat proxy/ Packet shaper, Cisco IP Telephony, Cisco ACS, Aruba WLAN is a must

- Network administration and management experience in a heterogeneous environment (Cisco and Juniper) is highly preferred

- Good technical, analytical and troubleshooting skills, with strong customer-oriented attitude and inter-personal skills

- An achievement oriented individual, and a strong team player with the drive to explore new technologies and change processes

- Good attitude and ability to communicate clearly.

- Troubleshoot issues and provide efficient and prompt resolution to customers within timelines.

- Ensure quality resolution to avoid escalations from customers and reopening of issue tickets.

- Escalate critical issues to cross functional teams to ensure quick resolution and coordinate with the product development team on bug fixes.

- Assume responsibility for developing detailed knowledge about specific products.

- Ensure internal knowledge reference pages are updated

- Develop a strong understanding of company products and procedures

- Strong customer service and analytical skills

- Communicating with customers to solve technical issues

- Develop ongoing solutions for use by other technical support analysts

- Telecommunications experience would be an asset

- A Success Engineer operates efficiently in this climate, maintains composure, exhibits professionalism, and delivers the highest levels of client satisfaction at all times

- A Success Engineer operates efficiently in this climate, maintains composure, exhibits

Required Skills :

- Strong analytical and problem-solving skills.

- Excellent communication skills, both written and verbal.

- A drive to dig into the details of a system or process to solve customer problems.

- Zeal to learn and constantly upgrade skills in a fast changing work environment.

- Ability to think on your feet and remain calm under pressure.

- Self-motivated, takes initiative, assumes ownership.

- Ability to work in a highly collaborative and fast-paced environment.

- Strong teamwork - willingness and ability to get help from team members when required, and the good judgment to know when to seek help.

(ref:hirist.tech)

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