Customer Success Specialist

5 days ago

Bengaluru Bangalore Hyderabad Secunderabad Telangana, India beBeeIntegration Full time ₹ 15,00,000 - ₹ 28,00,000

Job Title:

We are seeking an experienced Customer Success Manager to join our team. As a key member of our organization, you will be responsible for ensuring the success of our customers by delivering exceptional service and support.

Responsibilities

  • Develop and maintain strong relationships with our customers' key stakeholders to understand their business goals and priorities.
  • Act as a trusted advisor to our customers, providing guidance on how to achieve their objectives on our platform.
  • Coordinate the completion of services required by our customers and provide timely, proactive guidance on new features and releases.
  • Identify potential challenges and risks to our customers' implementation and communicate effectively with internal teams to resolve issues.
  • Communicate the value of our services to our customers and ensure that all stakeholders understand this value.
  • During infrastructure service degradations or disruptions, provide regular updates and communications to key customer contacts and partner with internal teams to resolve issues.
  • Act as an advocate for our customers during the triage and resolution of high-severity cases to assist with timely resolution.

Requirements

  • Expertise in Mulesoft or TIBCO OR Boomi is required.
  • Flexibility in terms of shifts is required.
  • 5+ years of experience building or supporting enterprise-grade Java-based or Integration or API Management systems involving cloud providers.
  • Solid understanding of HTML, CSS, and JavaScript.
  • Deep knowledge of Internet technologies and protocols such as TLS, HTTP , REST, Webservices, firewalls, web servers, proxy servers.
  • Experience in Connectivity with Enterprise SaaS solutions such as Salesforce, Netsuite, Workday etc.
  • In-depth knowledge of database concepts and data management (RDBMS) and SQL.
  • Experience in troubleshooting container and container management technologies such as Docker / Kubernetes.

Benefits

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.

Others

We are committed to fostering a culture of diversity, equity, and inclusion in the workplace.

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