Customer Success Manager

1 day ago

Hyderabad Secunderabad Telangana, India beBeeCustomerSuccess Full time ₹ 1,04,000 - ₹ 1,30,878
Customer Success Expert

About the Role:

This is an exceptional opportunity to join our team as a Customer Success Expert. As a key member of our organization, you will be responsible for delivering outstanding customer experiences, driving revenue growth, and identifying opportunities for product adoption.

Key Responsibilities:

  • Relationship Management: Develop and maintain strong relationships with customers, ensuring their needs are met and exceeded throughout the customer journey.
  • Technical Support: Provide expert guidance and support to customers, addressing technical queries and resolving issues promptly and efficiently.
  • Churn Reduction and Revenue Growth: Analyze churn metrics and develop strategies to reduce churn rate and increase customer retention, ultimately driving revenue growth.
  • Product Adoption and Upselling: Identify opportunities for upselling webinar/virtual events products and services, collaborating with the sales team to maximize revenue from existing customer accounts.
  • New User Acquisition: Actively seek opportunities to expand the user base of our webinar/virtual events software in key markets, working closely with marketing and sales teams to execute targeted campaigns.

Qualifications and Requirements:

  • Experience: Minimum 5 years of experience in customer success, tech support, or a related field, preferably with a proven track record of driving revenue growth and reducing churn.
  • Skills: Strong team management and leadership skills, excellent communication and interpersonal skills, and the ability to drive product adoption and revenue growth.
  • Industry Knowledge: Familiarity with CRM software and support ticketing systems, as well as a strong understanding of industry trends and best practices.

What We Offer:

A dynamic and supportive work environment, competitive compensation and benefits package, and opportunities for professional growth and development.

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