Customer Success Manager

24 hours ago

Hyderabad, Telangana, India beBeeSuccess Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Overview

Ambition meets execution at a leading software company, where skilled professionals drive customer success together. Technology meets trust.

The landscape of work is evolving and we're looking for visionaries who are passionate about driving business growth through innovation, leveraging AI to enhance customer value.

We offer an enterprise experience plan designed to maximize the potential of our solutions. This plan ensures timely access to key insights and resources, making all the difference in customer satisfaction.

The Frontline Manager - Customer Success is responsible for ensuring their team consistently delivers a premium customer experience. This role requires collaboration across various departments to optimize resource allocation and align resources with customer needs.

Key Responsibilities:
  • Lead and develop a dedicated team of Customer Success Managers, focusing on delivering exceptional customer experiences.
  • Efficiently allocate Customer Success Managers and collaborate with delivery leaders to align the best resources for customers.
  • Oversee all aspects of executing customized offers for designated products, emphasizing customer satisfaction and success metrics.
  • Establish executive relationships with customers and assist in resolving customer issues while enhancing the value derived from their investments.
  • Proactively identify high-risk customers and coordinate with internal teams to address these risks.
  • Promote cohesive relationships with Account Executives and other teams.
  • Partner with the Renewals team and Sales to ensure renewal growth.
  • Ensure team activities align with obligations and account goals.
  • Cultivate professional growth opportunities for the team in line with account objectives and individual career paths.

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